Responsible Gaming at luckdb
luckdb is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming programme gives you the tools and information you need to stay in control of your play at all times.
Self-Exclusion
Request a temporary or permanent break from luckdb at any time. Once active, self-exclusion blocks all access to your account and prevents new account creation from your device and identity.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT from your account settings. Limit increases are subject to a 72-hour cooling-off period; reductions take effect immediately to keep you safe.
Session Time-Outs
Activate a session time-out of 24 hours, 48 hours, or up to 30 days. During a time-out your account is suspended and you will not receive any promotional communications from luckdb.
Reality Checks
Enable session duration reminders that notify you at regular intervals — every 30, 60, or 90 minutes — how long you have been playing and the net outcome of your current session.
Loss Limits
Define the maximum amount in BDT you are comfortable losing over a set period. When your net loss reaches the threshold, further wagering is blocked until the limit period resets.
24 / 7 Support
Our dedicated support team is available around the clock, every day of the year including Eid, Durga Puja, and Pohela Boishakh. Reach us at [email protected] for responsible gaming assistance.
Our Commitment to Responsible Gaming
luckdb operates as Bangladesh's trusted online casino and cricket betting platform with a genuine obligation to protect its players. Responsible gaming is not a regulatory checkbox for us — it is a core principle that shapes every product and operational decision we make.
We recognise that the vast majority of players who visit luckdb — from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — engage with our platform purely for entertainment. They deposit amounts they are comfortable with, enjoy the thrill of live cricket betting or casino games, and withdraw their winnings without any negative consequence to their daily lives. It is for these players that luckdb continuously improves its game library, payment options, and service quality.
However, we also acknowledge that for a small number of individuals, gambling can shift from entertainment to a harmful habit. Certain personal circumstances — financial stress, mental health challenges, bereavement, or social pressure — can make a person more vulnerable to developing a gambling problem. luckdb takes this risk seriously and has invested in a comprehensive suite of player protection tools, staff training, and third-party support partnerships to identify, assist, and protect vulnerable players before significant harm occurs.
Every luckdb account holder has unconditional access to all responsible gaming tools described on this page — free of charge, available instantly, and without any requirement to justify their decision to use them. We will never penalise a player for choosing to set a limit, take a break, or self-exclude. Our support team is trained to handle these requests with empathy and discretion, respecting your privacy throughout.
18+ Age Restriction
luckdb operates a strict 18+ policy. No person under the age of 18 is permitted to register, deposit, wager, or receive winnings on our platform under any circumstances.
During the registration process, every new luckdb player is required to confirm that they are 18 years of age or older. This confirmation is a legal declaration and forms part of the binding agreement between the player and luckdb. Before any withdrawal is processed, players must complete KYC (Know Your Customer) verification by submitting a valid government-issued photo ID — such as a Bangladesh National Identity Card, passport, or driving licence — that confirms their age and identity. Any account where the holder is found to be under 18 will be permanently closed, all deposits will be refunded, and any winnings accrued will be voided.
Protecting Minors: If you are an adult sharing a device with children or young people, we strongly encourage you to use your device's built-in parental controls or a dedicated parental control application to block access to luckdb.net. Ensure that your luckdb account password is kept private and that you log out completely after each session on a shared device. If you suspect that a minor has accessed or attempted to access a luckdb account, please contact [email protected] immediately so we can take appropriate action.
Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult for the individual to recognise in themselves. Understanding the warning signs is an important first step toward getting help.
Gambling becomes a problem when it begins to negatively affect your finances, relationships, mental health, or work life. It is not defined by how much money you spend or how often you play — it is defined by the harm it causes and the loss of control you experience. The following warning signs may indicate that gambling has moved beyond healthy entertainment:
Chasing Losses
Continuing to gamble — often with increasing stakes — after a losing session in an attempt to recover lost money. This is one of the clearest indicators of problem gambling behaviour.
Borrowing to Gamble
Taking loans, borrowing money from family or friends, selling personal belongings, or using money set aside for essential expenses such as rent or groceries in order to fund gambling.
Preoccupation with Gambling
Spending excessive amounts of time thinking about gambling — planning next sessions, reliving past bets, or calculating potential winnings — to the point where it interferes with daily life.
Hiding Gambling Activity
Lying to family members, partners, or employers about how much time or money is spent gambling. Secrecy and shame are common features of problem gambling that can worsen the situation over time.
Emotional Distress
Feeling anxious, irritable, depressed, or restless when not gambling, or using gambling as a way to escape personal problems, stress, or difficult emotions.
Failed Attempts to Stop
Making repeated, unsuccessful efforts to cut back or stop gambling entirely. If you have tried to reduce your play and found yourself unable to do so, luckdb's self-exclusion tools are available right now.
If you recognise any of these signs in yourself or in someone you care about, please do not wait. Reach out to the luckdb support team at [email protected] or use the self-exclusion tool described in Section 5 below. Help is available and recovery is possible.
Player Protection Tools
luckdb provides a full suite of responsible gaming tools that are available to every registered player at no cost. These tools are accessible directly from your account settings or by contacting the support team.
Deposit Limit
Set a maximum BDT deposit amount per day, week, or month. Reductions are instant; increases require a 72-hour waiting period.
Loss Limit
Cap your net losses over a defined period. When you reach the threshold, the platform pauses further wagering automatically.
Wager Limit
Restrict the total amount you are permitted to wager — across all games — within a chosen time window, independent of wins or losses.
Session Limit
Automatically log yourself out after a set number of minutes per session. Ideal for players who lose track of time during live cricket or slot sessions.
Marketing Opt-Out
Opt out of all promotional emails, SMS, and bonus notifications. This prevents marketing triggers from prompting unplanned gambling sessions.
Reality Check
Receive on-screen reminders at regular intervals showing session duration and current net position to help maintain perspective during play.
Time-Out
Take a short break of 24 hours up to 30 days. Your account is suspended and all marketing is halted for the duration of the time-out.
Self-Exclusion
Permanently or semi-permanently close your account. The minimum self-exclusion period is 6 months; there is no maximum duration.
To activate any of these tools, log in to your luckdb account and navigate to the Responsible Gaming section of your account settings. Alternatively, email [email protected] with the subject line "Responsible Gaming Tool Request" and our team will apply the limit or restriction on your behalf within one business day — or immediately if it is an urgent self-exclusion request.
Self-Exclusion
Self-exclusion is luckdb's most comprehensive player protection measure. It gives you the ability to close your account and block all access to the platform for a defined or indefinite period.
When you self-exclude from luckdb, the following actions are taken immediately upon confirmation of your request:
- Your account is suspended and you will be unable to log in.
- All pending withdrawal requests are processed and paid out to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account).
- All active bonus balances are forfeited in accordance with our Terms & Conditions.
- You are removed from all marketing and promotional communication lists.
- Our systems will flag your identity and device to prevent you from opening a new account during the exclusion period.
Available Self-Exclusion Periods: You may choose from a 6-month exclusion, a 1-year exclusion, a 2-year exclusion, a 5-year exclusion, or a permanent exclusion with no end date. The minimum period is 6 months, which cannot be shortened once activated. If you choose a permanent exclusion and later wish to return to luckdb, you must wait a minimum of 5 years and then submit a formal written request for review to [email protected].
How to Request Self-Exclusion: Email [email protected] with the subject line "Self-Exclusion Request", stating the period you wish to be excluded for. Our team will confirm and action your request within 24 hours. For urgent self-exclusion needs outside business hours, clearly mark your email "URGENT: Self-Exclusion" and our on-call team will process it as quickly as possible.
Deposit & Loss Limits
Deposit and loss limits are among the most effective tools for maintaining healthy gambling habits. luckdb makes these limits easy to set, and deliberately makes them harder to increase than to decrease.
How Deposit Limits Work: A deposit limit prevents you from adding more than a specified amount (in BDT) to your luckdb wallet within a chosen period. For example, you might set a weekly deposit limit of ৳2,000 or a monthly deposit limit of ৳5,000. Once your deposits within the period reach the cap, any further deposit attempts will be automatically declined until the limit period resets. You can set separate limits for daily, weekly, and monthly periods simultaneously.
Changing Your Deposit Limit: Reducing your deposit limit takes effect immediately — so if your current weekly limit is ৳5,000 and you lower it to ৳2,000, the new lower cap applies from that moment. Increasing a deposit limit is deliberately subject to a 72-hour cooling-off period. This delay exists to protect you: it ensures that a decision to increase your spending cap is considered rather than impulsive. During the 72 hours, your existing lower limit remains in force.
How Loss Limits Work: A loss limit monitors your net gambling outcome — the difference between your total deposits and total withdrawals — over a defined period. When your net loss reaches the limit you have set, further wagering is suspended until the period resets. Loss limits account for bonuses used in accordance with our bonus terms. Like deposit limits, reductions take effect immediately and increases are subject to a 72-hour waiting period.
Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — this is a private exercise for your own awareness. If you find yourself answering "yes" to several of these questions, we encourage you to consider using one of luckdb's responsible gaming tools or speaking with a support professional.
Have you ever gambled with money that was intended for essential expenses such as rent, food, utilities, or family obligations?
Have you ever continued gambling in an attempt to win back money you had already lost, beyond the point you originally intended to stop?
Have you borrowed money from family, friends, or financial institutions specifically to fund gambling activities?
Have you felt restless, irritable, or anxious when you have tried to reduce or stop gambling?
Have you concealed the extent of your gambling activity — including time spent or money wagered — from people close to you?
Has gambling caused problems or arguments in your relationships with family members, friends, or colleagues?
Do you find yourself thinking about gambling during other activities — at work, during meals, or before sleep?
Have you ever missed work, school, or an important personal commitment because of gambling?
Have you ever gambled as a way to escape from personal problems, stress, loneliness, or difficult emotions?
Have you made genuine attempts to stop or significantly reduce your gambling and found that you were unable to maintain that change?
Getting Help & Support
If you believe gambling is causing harm to yourself or someone you know, reaching out for support is the most important step you can take. luckdb's team is here to help, and professional resources are available.
luckdb Support Team
Our responsible gaming support team is available 24 hours a day, 7 days a week. Email us and we will respond promptly and confidentially.
[email protected]Talk to Someone You Trust
Opening up to a family member, close friend, or community leader about a gambling problem can be a powerful first step. You do not have to face this alone.
Mental Health Professionals
Psychologists and counsellors in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh can provide confidential, professional support for gambling-related concerns.
When you contact luckdb's support team about a responsible gaming concern, your message is handled with complete confidentiality by staff who are trained specifically in this area. You will not receive promotional communications as a result of raising a responsible gaming issue. If you request a self-exclusion or account closure in your message, we will process it as the first priority before providing any other response.
We also strongly recommend that players experiencing gambling-related financial difficulty contact their bank or mobile financial service provider (bKash, Nagad, Rocket, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank) to discuss options for restricting gambling transactions at the payment level. This adds an independent layer of protection that operates outside of luckdb's platform controls.
luckdb's responsible gaming commitment does not end at the boundary of our platform. We care about the wellbeing of every player in Bangladesh who chooses to trust us with their entertainment, and we take that responsibility seriously every day.
Play Responsibly. Play with luckdb.
luckdb gives every Bangladesh player a secure, fair, and enjoyable environment. Set your limits, explore our games, and play within your means — your wellbeing always comes first.