luckdb Privacy Policy

Information We Collect

luckdb collects personal data through several channels as described below. We distinguish between data you provide directly, data generated through your use of the platform, and data received from third parties involved in delivering our services.

Information You Provide Directly: When you register an account on luckdb, you provide us with your full legal name, email address, mobile phone number, date of birth, and a password of your choosing. If you proceed with KYC verification — which is required before processing withdrawals — you will also submit a government-issued photo ID (National Identity Card, passport, or driving licence), a selfie holding that ID, and proof of address such as a utility bill or bank statement. You may also provide information when you contact our support team, respond to surveys, or participate in promotions.

Transaction Data: Every deposit and withdrawal you make on luckdb generates a transaction record. This includes the amount, timestamp (in Bangladesh Standard Time, UTC+6), the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and the reference numbers associated with the transaction. We do not store full card numbers or mobile banking PINs — payment credentials remain with your payment provider.

Gameplay Data: luckdb records a log of all bets placed, games played, outcomes, session duration, and balances. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection. Gameplay logs are retained for the period specified in our data retention policy below.

Automatically Collected Technical Data: When you visit luckdb.net, our servers automatically record your IP address, the type of device and browser you are using, your operating system, the pages you visit, the duration of your visit, and referring URLs. This information is used to maintain platform security, optimise performance, and detect fraudulent access attempts. We do not use this data to identify you personally unless a security or fraud investigation requires us to do so.

How We Use Your Data

luckdb processes your personal data for clearly defined purposes. We do not use your information for any purpose that falls outside the categories listed below without first obtaining your explicit consent.

• Account Management: To create, maintain, and administer your luckdb player account, including processing your registration, verifying your identity, managing your wallet balance, and communicating account-related notifications to you.
• Payment Processing: To process deposits credited to your luckdb wallet and to verify and execute withdrawal requests to your nominated bKash, Nagad, Rocket, Upay, or bank account. Transaction data is retained as required for financial record-keeping obligations.
• Age and Identity Verification: To comply with the strict 18+ age requirement enforced by luckdb. KYC documents are reviewed to confirm that every registered player is a genuine adult with the legal capacity to engage in online gambling. No player under 18 years of age is permitted to hold an account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, bonus abuse, bot usage, and other prohibited activities. Behavioural and technical data are analysed as part of our continuous fraud monitoring programme.
• Responsible Gaming: To monitor player behaviour for indicators of problem gambling and to enforce responsible gaming tools, including deposit limits, loss limits, session time-outs, and self-exclusion. luckdb may contact players proactively where our monitoring identifies patterns of concern.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance. Support communications are logged and retained for quality assurance and audit purposes.
• Legal and Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML) standards and to respond to lawful requests from regulatory or law enforcement authorities where required.
• Platform Improvement: To analyse aggregated, anonymised usage patterns in order to improve site performance, game selection, payment flow, and overall user experience for players across Bangladesh.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and news about new games or features on luckdb — but only where you have actively opted in to receiving such communications. You may opt out at any time by contacting support at [email protected].

Sharing & Disclosure of Data

luckdb does not sell your data. We share personal information only in the limited circumstances described below, and only to the minimum extent necessary to fulfil the stated purpose.

Game Technology Providers: luckdb integrates games from studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your session data (player ID, bet amounts, game outcomes) for the purpose of powering their game engines and resolving technical disputes. They do not receive your full identity documents or payment details.

Payment Partners: To process deposits and withdrawals, luckdb shares relevant transaction reference data with bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank). This sharing is limited to what is necessary to initiate and confirm the financial transaction.

KYC and Verification Services: luckdb may engage third-party identity verification providers to assist with automated document checking. These providers process your identity documents under strict contractual data-processing agreements and are prohibited from using your data for any purpose beyond the verification task.

Legal and Regulatory Authorities: luckdb will disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies when required to do so by applicable law, court order, or regulatory directive. luckdb will not notify you in advance of such disclosure where doing so would be prohibited by law or would compromise an ongoing investigation.

Business Transfers: In the event that luckdb undergoes a merger, acquisition, restructuring, or transfer of substantially all of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer via the email address registered on your luckdb account, and the successor entity will be bound by the obligations of this Privacy Policy in respect of your data.

Cookies & Tracking Technologies

luckdb uses cookies and similar technologies to keep the platform functional, secure, and personalised. This section explains what types of cookies we use and why.

A cookie is a small text file placed on your device by a web server. Cookies allow the server to recognise your device on subsequent visits, maintaining your session state and preferences. luckdb uses the following categories of cookies:

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging into your luckdb account and using core platform features. luckdb does not use third-party advertising cookies or cross-site tracking pixels.

Data Security & Storage

luckdb implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. The following measures are in place at all times.

All data transmitted between your device and luckdb.net is encrypted using TLS (Transport Layer Security) with a minimum key strength of 256 bits. This encryption applies to all pages of the site, including registration, login, deposit, withdrawal, and support interactions. Data at rest — stored on luckdb's servers — is also encrypted using AES-256 encryption. Our servers are housed in access-controlled data centres with physical security measures including 24/7 surveillance, biometric access controls, and environmental monitoring.

Access to player personal data within luckdb's operations is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role. All personnel with access to personal data are subject to confidentiality obligations and undergo regular data protection training. Access logs are maintained and reviewed periodically to detect any anomalous internal access patterns.

In the event of a data security incident that affects your personal data, luckdb will take immediate steps to contain the breach, assess its scope, and notify affected players via their registered email addresses without undue delay. The notification will describe the nature of the incident, the categories of data affected, and the steps luckdb is taking to address the situation and prevent recurrence.

Your Privacy Rights

As a luckdb player, you hold meaningful rights over your personal data. luckdb is committed to honouring these rights and making the process of exercising them as straightforward as possible.

To exercise any of the above rights, contact luckdb's support team at [email protected] with the subject line "Privacy Rights Request" and a brief description of the right you wish to exercise. We will verify your identity before processing any request, to ensure that we are responding to the genuine account holder. We aim to acknowledge all privacy rights requests within 5 business days and to resolve them within 30 calendar days.

Data Retention Policy

luckdb does not hold personal data for longer than necessary. Retention periods are determined by the purpose for which the data was collected and by applicable legal and regulatory obligations.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — where it is no longer possible to identify you from the data, either directly or indirectly — may be retained indefinitely for statistical and platform improvement purposes.

Where an account is subject to an ongoing fraud investigation, legal dispute, regulatory enquiry, or self-exclusion restriction, luckdb may retain relevant data beyond the standard retention periods described above, for as long as is necessary to conclude the matter.

Updates to This Policy

luckdb reviews and updates this Privacy Policy periodically to reflect changes in our data practices, technology, or applicable legal requirements. This section explains how we communicate those changes to you.

When luckdb makes a material change to this Privacy Policy — such as adding a new category of data collection, changing the purposes for which data is used, or modifying your rights — we will notify you via the email address registered on your luckdb account at least 14 days before the change takes effect. The updated Policy will also be published on this page with a revised effective date shown in the hero section at the top of the page.

Minor changes that do not materially affect your rights or our core data practices (such as typographical corrections, improved clarity of existing language, or updated contact details) may be made without advance notice, though the effective date on this page will always reflect the date of the most recent revision.

By continuing to use luckdb.net after a notified change takes effect, you confirm your acceptance of the revised Privacy Policy. If you disagree with any material change to this Policy, you are entitled to close your account before the change takes effect by contacting support at [email protected]. We will process the account closure and return any real money balance to your verified payment method.

This Privacy Policy was last updated on 1 January 2026. It supersedes all previous versions. The authoritative language of this Policy is English; in the event of any conflict between this English version and any translated summary, the English version shall prevail.